Returns & Refund Policy

We stand behind the quality of our party essentials. Enjoy 30-day returns on unopened balloons, tableware, and celebratory decorations.

Guarantee

1. 30-Day Return Window

We want your party planning experience to be completely worry-free. You have 30 calendar days from the date of package delivery to request a return or exchange for eligible party supplies.

Event Postponed or Cancelled? We understand celebrations can change. As long as items remain in their original factory-sealed condition, we are happy to process a full product refund back to your payment card.
Conditions

2. Return Eligibility Guidelines

✅ Eligible for Return

  • Balloons: Uninflated in original packaging.
  • Banners & Decor: Unused with all hanging accessories.
  • Costume accessories & hats in original boxes.

❌ Non-Returnable Items

  • Balloons that have been inflated or punctured.
  • Tableware (plates, cups, cutlery) with opened plastic seal for food hygiene.
  • Customized or personalized party favors.

💔 Damaged in Transit?

Notify us within 48 hours with a photo of the damaged carton or defective balloon, and we will send an immediate free replacement or instant refund.

Process

3. Step-by-Step Return Process

  1. Submit a Return Request: Send an email to team@partysupplycanada.com with your Order Number and items to be returned. Our team responds within 24 business hours.
  2. Pack Your Items Safely: Place items securely in a shipping box or bubble mailer. Include a slip with your Order ID so our warehouse can identify your package immediately.
  3. Mail Your Parcel: Drop off the package at any Canada Post or courier depot using the Canadian return address provided by our support specialist.
  4. Receive Your Refund: Once inspected, your refund is processed within 3-5 business days directly back to the original payment card (Visa, Mastercard, Apple Pay, etc.).
Fees

4. Return Shipping Costs

If the return is due to a warehouse mistake or damaged item, Party Supply Canada provides a pre-paid Canada Post return shipping label at zero cost to you.

For customer remorse (e.g., event cancelled, changed theme preference), the return shipping postage is the responsibility of the customer. We recommend using a trackable parcel service.